Cancellation and Refund Policy

I can certainly help you draft a general Cancellation and Refund Policy template for your website, ayubandsons.shop.

🛑 Important Legal Disclaimer: This is a template and general information only, and it is not legal advice. Policies regarding cancellations and refunds are highly dependent on the type of products you sell, shipping methods, and local consumer protection laws (especially in India). You must consult with a legal professional to customize and finalize a legally compliant policy for your specific business.

Here is a draft policy based on common eCommerce practices:

 

🔄 Cancellation and Refund Policy

 

 

Ayub and Sons

 

Website: ayubandsons.shop Contact Email: mdtauseef8271@gmail.com Phone (India): +91 821 039 3574 Effective Date: December 1, 2025

 

1. Cancellation Policy

 

 

A. Order Cancellation by the Customer

 

You may cancel an order free of charge within [Specific Timeframe, e.g., 2 hours] of placing the order, or before the item has been shipped, whichever comes first.

  • How to Cancel: To cancel an order, please contact us immediately via email at mdtauseef8271@gmail.com or call us at +91 821 039 3574, providing your Order Number.

  • Cancellation After Shipment: Once an order has been shipped (i.e., you have received a tracking number), it cannot be cancelled. In this case, you will need to follow the Return/Refund process outlined below.

 

B. Order Cancellation by Ayub and Sons

 

We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to:

  • Product being out of stock or unavailable.

  • Inaccuracies or errors in product pricing or information.

  • Problems identified by our credit and fraud avoidance department.

If your order is cancelled by us after your payment has been processed, the entire amount will be refunded to you.

 

2. Return Policy (For Refunds/Exchanges)

 

We accept returns only under the following conditions:

 

A. Defective or Damaged Products

 

If the product received is defective, damaged, or incorrect, you must notify us within [Specific Timeframe, e.g., 48 hours] of delivery.

  • You must provide clear evidence, such as photographs or video of the damaged item and the original packaging.

  • We may arrange for a reverse pickup of the damaged/defective product.

 

B. Non-Returnable Items

 

The following items are generally not eligible for return or refund:

  • Products used, altered, or damaged by the customer.

  • Items returned without their original packaging, tags, and accessories.

  • [Customize this line based on your product type, e.g., Perishable goods, custom-made products, or certain personal care items.]

 

3. Refund Process

 

 

A. Eligibility Assessment

 

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

 

B. Refund Approval

 

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Specific Number] business days.

  • For Prepaid Orders (Credit/Debit Card, Net Banking, UPI): Refunds will be credited back to the source account.

  • For Cash on Delivery (COD) Orders: Refunds will be issued via NEFT/Bank Transfer to the account details provided by you.

 

C. Processing Time

 

The processing time for refunds can vary. While we initiate the refund quickly, the time it takes to reflect in your bank account is typically [Specify Time, e.g., 7-10] business days, depending on your bank's policies.

 

D. Return Shipping Costs

 

  • If the return is due to our error (damaged/defective product), we will cover the return shipping costs.

  • If the return is due to customer preference (e.g., incorrect size/color ordered by customer, if allowed), the customer may be responsible for the return shipping costs.

 

4. Exchange Policy

 

If you wish to exchange a defective product for a new identical item, please indicate this when contacting us for a return. Exchanges are subject to product availability.